Basis for Recommendation
When the stairs weren’t available, passengers who likely never used the lift, were required to use the lift to exit the station. The current two-step system appears to have impeded their understanding of how to use the lift e.g. users were reluctant to use the intercom call button to seek assistance and some thought it was an emergency button. With no access to the lift, passengers then accessed the line to exit the station. It is noted that IÉ-RU received funding from the National Transport Authority in 2024, to address real time asset monitoring and improve the remote operation of DART lifts i.e. including upgrade to the one-step process for lifts; additional funding to address the remaining lifts nationwide was not approved in 2025.